Come prepared, save yourself a trip.
It depends on the service, but most applications move a lot quicker when you've got these with you.
Identification
Your valid SA ID or passport, plus any dependants involved.
Supporting Documents
Proof of address, birth or marriage certificates, or any previous letters.
Employment Details
For CCMA matters, bring your payslips, contract, or dismissal letter.
Digital Copies
Bring a USB, or just email the documents to us ahead of time.
Common questions.
What sizes of photos can you print?
We print from A3+ downwards. Our sizes are A3+ (329 × 483 mm, our largest), A3 (297 × 420 mm), A4 (210 × 297 mm), and the standard 4×6 and 5×7 sizes. See the Photo Printing price list for every size and finish.
How much does photo printing cost?
Prices depend on size and finish. For A4: Standard R20, High-definition R30 and Premium gloss R40. For 4×6 and 5×7: R10, R15 and R20. A3 high-quality photo prints are R110 each for 1–9 photos, R100 for 10–99 and R90 for 100 or more. A3+ prints are R100 (poster), R120 (premium photo) and R150 (fine art / canvas-look).
How much is a framed picture, and what is included?
A framed picture is your photo printed and supplied with a photo frame. Framed A4 is from R120, framed A3 photos and artwork are from R350 and framed A3+ is from R450. You can choose the frame you like. A print on its own (for example a Premium A3+ print at R120) is cheaper, so if you bring your own frame you pay for the print only. Photo restoration, colour correction and custom sizes are quoted separately. The final price depends on your photo and frame choice, and we confirm the exact price and turnaround with you on WhatsApp before we start.
Can I bring my own frame?
Yes. Bring your own frame, or send us its size on WhatsApp, and we print your photo to fit. You pay for the print only, with no frame charge: for example A4 from R20, A3 R110 and A3+ from R100, depending on size and finish.
Do you print photos for albums?
Yes. Standard photo sizes (4×6 and 5×7) are R10 for Standard, R15 for High-definition and R20 for Premium gloss, per photo. Send your photos on WhatsApp or bring them in.
What is the difference between Standard, High-definition and Premium gloss?
Standard is an everyday matte print, good for albums and keepsakes. High-definition gives sharper, richer colour and detail, a step up for special photos. Premium gloss is our top-tier glossy, professional-quality finish, ideal for framing and gifts.
How should I send my photos so they print sharply?
Send the original photo, not a screenshot. WhatsApp can compress pictures sent as normal photos, so for the best result send them as a document or bring them on your phone or USB. We will let you know if a photo is too small to print well at the size you want.
Do I need an appointment, or can I walk in?
Please book via WhatsApp first, even if it's just a quick message. It helps us get ready for your specific job and keeps your waiting time down. Quick things like printing, copying or scanning can usually be done while you wait once booked; bigger jobs are more of a drop-off and collect-later situation. We'll tell you which one applies when you book.
Can you help me register my company?
Yes. We assist with CIPC company registration, including name reservation and the required documentation for submission. We handle the administrative process. Final registration is issued by CIPC directly.
What payment methods do you accept?
Cash and EFT for now, no card machine yet.
Are your prices VAT inclusive?
We're not VAT-registered at the moment, so there's no VAT added to anything you see here. The price on the page is the price you pay.
What does “no legal advice” actually mean for me?
We help you complete and submit forms accurately based on what you tell us. We don’t advise you on your legal rights, chances of success, or which option to choose. For that, we’ll always point you to a qualified attorney or Legal Aid. We’re also not attorneys, advocates, or accredited representatives, so we don’t appear on your behalf at any hearing, tribunal, or institution counter (Home Affairs, PSIRA, CCMA, etc.). Attending appointments remains your responsibility, or that of a qualified representative you appoint.
Is my personal information kept confidential?
Yes. Physical documents are stored securely and disposed of responsibly; digital copies are kept on password-protected devices. We only keep copies for as long as needed to complete your service, unless you ask us to retain them for future use. All copies are deleted or destroyed once no longer required, in line with POPIA.
How long does a typical service take?
Printing, copying, and typing are usually same-day. Application assistance (Home Affairs, PSIRA, CCMA) depends on the institution’s own processing time once submitted, and we’ll always give you a realistic estimate upfront.
My child needs a school project or research document done urgently, can you turn it around same-day?
In most cases, yes. Typing, research compilation, and colour project printouts are usually same-day if you send through the details and any source material in good time via WhatsApp. Let us know your deadline upfront so we can confirm we can meet it.
Can you help if I’m not based in Diepsloot?
Yes, many services (CV writing, document formatting, application preparation) can be handled remotely via WhatsApp and email. In-person visits are best for printing, photocopying, and scanning. Please note: we do not offer certified copies.
Can I send my documents or photos via WhatsApp instead of visiting in person?
Yes. For typing, formatting, CV work, and application prep, you can send photos, PDFs, or scans of what you have via WhatsApp and we’ll work from those. For photo printing, you can send the images via WhatsApp or bring them on a phone or USB when you collect, whichever is easier for you.
Is Sapient Wizard a registered company?
Yes. Sapient Wizard (Pty) Ltd is registered with the Companies and Intellectual Property Commission (CIPC) under registration number 2026/585808/07, and is a B-BBEE Level 1 Contributor.
What happens if there’s a mistake on my documents?
We check every document carefully before it’s submitted or handed over. If an error is found on our side after collection, let us know as soon as possible and we’ll correct it at no extra charge.
Can you guarantee my application will be approved?
No. We prepare and submit applications accurately and on time, but the decision always rests with the relevant institution (Home Affairs, PSIRA, CIPC, schools, CCMA, etc.). We cannot guarantee any outcome, only the quality and accuracy of the paperwork itself.
Do you offer refunds?
Fees paid for work already completed (printing, typing, submitted applications) are non-refundable. If a service is cancelled before any work begins, a full refund is provided.
What if I’m unhappy with the service I received?
Please raise it with us directly first via WhatsApp or email so we can resolve it quickly. We aim to respond within 2 business days. Unresolved matters are handled according to the dispute resolution process in our Legal & Policies section below.
What information do you need from me to get started?
It depends on the service, but generally we’ll need your ID, any relevant supporting documents (proof of address, certificates, payslips, etc.), and a clear description of what you’re trying to achieve. If you’re missing something, let us know what you have and we’ll advise what’s still needed, or point you in the right direction to obtain it first. We’ll confirm exactly what’s required for your specific job on WhatsApp before your visit.
How much do your services cost?
Printing, copying, scanning, and typing are charged at fixed per-page or per-item rates. Application assistance and admin support services are quoted “from” a starting price, since cost can vary with complexity. Give us the details on WhatsApp and we'll tell you the real number for your job. See our Services & Pricing section above for full details.
What are the requirements for ID photos?
Standard South African ID/passport-style requirements apply: a plain light background, neutral expression, and no glasses or head covering (unless worn for religious reasons), taken recently. We’ll guide you on the day to make sure your photos meet the requirements for Home Affairs, PSIRA, and similar applications.
